What is Lifetime Canvas Warranty?
At Diamond Factory, every canvas is made to last — and we stand behind that promise for life.
Our Lifetime Canvas Warranty guarantees that your diamond painting canvas will remain free from manufacturing defects such as fading, warping, peeling, or glue deterioration for as long as you own it.
If you ever experience an issue with your canvas, simply contact our support team with a photo and your order number. We’ll replace the affected item completely free of charge — no questions asked.
This warranty covers:
- Canvas quality (fading, wrinkles, tearing from normal use)
- Glue issues (loss of stickiness or uneven glue)
- Printing defects (misalignment, missing sections, discoloration)
Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Do I need an account to place my order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-10 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Is diamond painting beginner-friendly?
Yes! Each kit comes with everything you need and step-by-step instructions. No experience required.
What is your return policy?
All products purchased from our website may be returned within 30 days of purchase for a full refund less shipping costs, no questions asked. Return orders may be subject to return shipping fees. To initiate such a return pleasecontact us.
How long does it take to finish a painting?
It depends on the size of the canvas. A small 30x40cm kit may take 10–15 hours, while larger kits can take 30+ hours. Many people enjoy working on it over several evenings.
What if I run out of diamonds?
We include extra drills in every color, but if you ever run short, contact us and we’ll send replacements free of charge.